Why does the MCware IT solution work?
Although we set up in 1998 it wasn’t until 2001 when we actually got our own systems in order at http://www.mcware.co.uk. We stated out with a copy of Act CRM, a CompuServe e-mail account and a Microsoft FrontPage website. Very basic but it got the job done and kept us up to date with all of our contacts, quotes and invoices which were then done in Microsoft Word.
It’s all a bit different now. We have a fully online ERP system that creates, quotes, sales orders, invoices and helpdesk tickets allowing us to know exactly what is going on in our business at any given time. Network Infrastructure is via VMWARE ESX Servers and Hitachi or EMC SAN Drives. We have a full disaster recovery plan and have had no downtime since 2004.
All internal staff and field engineers have Iphone 3G’s that connect to a Microsoft 2007 Exchange Server. We use Citrix Xenapp to connect to third party applications. From our Iphones we can actually logon to a server on one of the many ships we look after and complete routine tasks and repairs.
Once we have run a particular solution for 6 months we are then ready to start rolling it out to our clients and you will find that most of our clients have a very similar set up to mcwware including: -
http://www.hdforensics.co.uk a leading computer forensics company who also specialise in mobile phone forensics.
http://www.stayinthegoodbooks.com a major online greeting card retailer.
For more information go to http://www.mcware.co.uk
Tags: jonathan wheatley, mcware, north yorkshire IT, VMware, xenapp
